Extended Business Office Services

At SHERLOQ Solutions, we go above & beyond to service our clients and the communities that they serve.

We invest in value-added services designed to meet the unique demands of every healthcare organization we partner with.

Our Extended Business Office Services are built to strengthen your Revenue Cycle and your patient experience — all while providing flexibility where it matters most.

Here’s just a glimpse of what that looks like:

• Customized, compliant, patient-friendly statements
• Experienced patient account representatives – Dedicated Team
• Digital patient preferred communication – text, email, phone call, ringless voicemail
• Highest standards of customer service – 97% patient satisfaction rating
• Customized reporting & data

What Extended Business Office Services Actually Cover

An Extended Business Office (EBO) isn’t a replacement for your business office — it’s an extension of it. When scheduling, coding, and day-to-day patient questions stretch your internal team thin, an EBO partner steps in to help. That means handling the volume-heavy parts of the revenue cycle — patient statements, account follow-up, and payment support — without adding to your team’s plate. Your name and your standards stay front and center the whole time.

That’s what separates EBO services from generic outsourcing. The work still looks, sounds, and feels like it’s coming from your organization — because it is. You just get more capacity behind it.

A Dedicated Team, Not a Call Center Queue

Every account is handled by an experienced patient account representative, not whoever’s next in a rotating queue. That team gets to know your patient population, your policies, and your tone — which matters, because a business office that feels consistent is a business office patients trust.

Communication on the Patient’s Terms

Patients don’t all want the same thing from a billing conversation. Our digital, patient-preferred communication — text, email, phone, and ringless voicemail — meets each patient where they’re most likely to actually respond, instead of defaulting to a single channel and hoping it works.

Reporting Built Around Your Revenue Cycle, Not a Template

Customized reporting means your team can actually see what’s happening — account status, resolution rates, and patient satisfaction — broken down the way your organization needs it, not squeezed into a one-size-fits-all dashboard.

We handle every service, every project, and every call with the same care and compliance you’d expect from your own team.

Let’s talk about how we can support your business office goals.