Utility Debt Collection
Utility & EMS/Municipalities Debt Collection Services
Our SHERLOQ Financial collection expertise spans a 100-plus year history and we’re licensed to collect in 50 states. We provide state-of-the-art technology and data screening analytics with a dedicated utility team that is ready to provide customer-friendly collection services.
Our team drives best results in:
- Primary, Secondary and Tertiary bad debt streams
How we do it:
- Scoring model with propensity-to-pay score
- Account segmentation for maximum recoveries
- Integrated dialing system
- Real-time performance statistics
- Manual call assist for TCPA compliance
- 24 hours, 7 days a week bilingual IVR
- Web payment options
- Client web portal for full system access
- Automated waterfall and work flow process
- Recorded calls for compliance
- Full-time call auditor
- Extensive training library for team members
- Board-certified in-house legal council
Quality Reporting:
- Customized portfolio assessment and segmentation report
- Collector key performance indicators report
Some our business partners:
Ontario County, NY
City of Cooper
City of West Palm
Corpus Christi, TX
Pasco County
Orange County
City of Cocoa Beach
City of Lake Mary
Ameren, IL
City of North Port
American Electric Power
Lee County
City of Lebanon, TN
City of Winter Springs
City of St. Cloud
St. Lucie County
City of Tampa
Hendry County
City of Bowling Green, OH
City of Hallandale Fire
Sarasota County
Hernando County
City of Vero Beach
City of Norton, OH
Escambia County
Hillsborough County
Collin Wydo
Regional Sales Manager
C: 734.626.4389
E: Collin.Wydo@sherloqsolutions.com