Value-Added Services

Value-Added Services – Collection Services

To ensure that we can continue to meet ever-changing client needs, we make significant and ongoing investments in value-added services Some of those services include:

SHERLOQ FINANCIAL:

  • 01

    Optional training

  • 02 

    Weekly detection of bankruptcy/deceased

  • 03 

    Skip tracing

  • 04 

    Insurance discovery/verification/billing

  • 05 

    ACA International certified training specialist

  • 06 

    Certified collectors

  • 07 

    Automated Credit Bureau dispute tracking

  • 08 

    Recorded phone calls

  • 09 

    Client web portal

  • 10 

    Auto dialer/integrated voice response

  • 11 

    New medical scoring model (post-recession)

  • 12 

    Routine address file updates

  • 13 

    Dashboard/business intelligence offerings

  • 14 

    Payment portal

  • 15 

    Expanded customer service hours

  • 16 

    Bilingual staff

  • 17 

    Extended cash recovery

  • 18 

    Customized reporting

  • 19 

    Assigned client service representative

  • 20 

    Automated document imaging process

  • 21 

    Managed patient correspondence

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