Value-Added Services

SHERLOQ Financial®

To ensure that Merchants Association Collection Division Inc. d/b/a SHERLOQ Financial can continue to meet ever-changing customer needs, we make significant and ongoing investments in value-added services.

COLLECTION SERVICES:

  • 01

    Propensity to pay scoring model

  • 02 

    Each account is scrubbed for eligibility,
    deceased, bankruptcy and demographic data changes

  • 03 

    Skip tracing

  • 04 

    Insurance discovery/verification/billing

  • 05 

    ACA Certified Training Specialists

  • 06 

    ACA Certified Collectors

  • 07 

    Automated Credit Bureau dispute tracking

  • 08 

    Recorded phone calls

  • 09 

    Client web portal

  • 10 

    Auto dialer/integrated voice response

  • 11 

    On demand resource allocation

  • 12 

    Routine address file updates

  • 13 

    Dashboard/business intelligence offerings

  • 14 

    Payment portal

  • 15 

    Expanded customer service hours

  • 16 

    Bilingual staff

  • 17 

    Extended cash recovery

  • 18 

    Custom reporting, weekly, monthly & on-demand

  • 19 

    Assigned client service representative

  • 20 

    Automated document imaging process

  • 21 

    Managed patient correspondence

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