Features & Benefits
Our collection services help you increase cash flow.
Merchants Association Collection Division Inc. d/b/a SHERLOQ Financial® delivers many features and benefits to our customers:
Efficient & Effective Collection
SHERLOQ Financial’s automated phone systems, account routing and mailings provide faster recovery for you at a competitive rate.
Ethical & Professional Agency
As a PPMS™ (ACA International Certified) agency, our collectors are trained by ACA Certified Instructors. This means you can be assured your accounts will be serviced in a compliant, legal, and ethical manner.
Multiple Payment Options
Consumers are provided opportunities to pay via conventional mail, our web site, phone with an agent, or through our IVR (interactive voice response) system.
Online Account Access
Clients have access to their accounts through our secure gateways.
Our compliance manager is an ACA-credentialed Credit and Collection Compliance Officer (CCCO) and maintains a full-time focus on legal and regulatory compliance.
Security & Protecting Patients’ PHI
We maintain strict policies that are reviewed on a routine basis and updated based off industry best practices around key areas, including: tracking and monitoring of network access, security and HIPAA training, designated cell phone lockers, and unique IDs.
Learn more about how our revenue cycle solutions deliver a healthier bottom line.