Value-Added Services
SHERLOQ Financial®
To ensure that Merchants Association Collection Division Inc. d/b/a SHERLOQ Financial can continue to meet ever-changing customer needs, we make significant and ongoing investments in value-added services.
COLLECTION SERVICES:
01
Propensity to pay scoring model
02
Each account is scrubbed for eligibility, deceased, bankruptcy and demographic data changes
03
Skip tracing
04
Insurance discovery/verification/billing
05
ACA Certified Training Specialists
06
ACA Certified Collectors
07
Automated Credit Bureau dispute tracking
08
Recorded phone calls
09
Client web portal
10
Auto dialer/integrated voice response
11
On demand resource allocation
12
Routine address file updates
13
Dashboard/business intelligence offerings
14
Payment portal
15
Expanded customer service hours
16
Bilingual staff
17
Extended cash recovery
18
Custom reporting, weekly, monthly & on-demand
19
Assigned client service representative
20
Automated document imaging process
21
Managed patient correspondence
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