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Financial Clarity
From the Start
Our Pre-Service Resolution solution prevents back-end issues by verifying eligibility and resolving patient payment responsibilities upfront.
Are You Starting Every Patient Journey in a Deficit?
A lack of financial clarity before service leads to patient confusion, payment delays and increased cost to collect.
The Growing Financial Burden
Despite over 90% of Americans having health insurance, 20 million people owe medical debt, totaling at least $220 billion.
Collection Rate Crisis
75% of providers still use paper and manual processes for payment collection, with collection taking over 30 days after patient encounters.
Hidden Consequences of Financial Confusion
Keeping patients in the dark about charges for weeks or months leads to both dissatisfaction and nonpayment.
The Deficit Multiplier Effect
Patient statements with balances over $7,500 tripled from 5.2% in 2018 to 17.7% in 2021.
Certainty for You and Your Patients
Our tools create a seamless financial onboarding process.
A Proactive Approach to Patient Financial Experience that Yields Higher Collections.
We provide personalized digital and telephony outreach to patients with clear, accurate estimates of their financial responsibility before their appointment date providing a more smooth and transparent experience.
Our Customers Say it Best
❝ SHERLOQ’s implementation with Tampa General was timely and seamless. They have done an amazing job working with our staff. Our teams meet regularly to ensure proper communication and provide valuable feedback. The reporting and trending analysis that we receive from SHERLOQ allows for review of our internal processes so that we may prevent future denials. They continue to do a great job collecting payments from some of our most challenging payors.❞
❝ SHERLOQ has provided professional recovery services for Tallahassee Memorial for over 10 years and has been a quality partner that understands the importance of customer satisfaction. Their performance and the communication between our teams is excellent and the SHERLOQ team is readily available to assist us with any of our needs.❞
❝ SHERLOQ Solutions directly contributed to the reduction of our AR days from 54.4 to 47.7 over the last 7 months. We have also experienced 3 months of record cash collections.❞
Explore Our Latest Insights
Stay ahead of the curve with expert analysis on RCM and financial technology.
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Why Your Hospital Wants to Talk Money Upfront (And Why You’ll Be Happier They Did)
We’ve all felt it: the low-grade anxiety that follows a medical procedure. It’s not just about recovery; it’s the dread of the bill that will eventually arrive. Weeks, or even months, after you’ve left the hospital, a “surprise in the mailbox” appears—a confusing statement with an unexpected balance that causes immediate stress.
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Beyond The Bill: How Upfront Payment Improves Your Medical Experience
This Deep Dive focuses on Pre-Service Collection (PSC), a proactive strategy addressing the massive problem of uncollected medical debt, where the chance of payment plummets from 70% before or at the time of service to just 30% after discharge.
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Extended Business Office Services
At SHERLOQ Solutions, we go above & beyond to service our clients and the communities that they serve. We invest in value-added services designed to meet the unique demands of every healthcare organization we partner with.
Our Extended Business Office Services are built to strengthen your Revenue Cycle and your patient experience — all while providing flexibility where it matters most.
Create a Better Financial Experience from Day One.
Learn how our pre-service solutions can reduce bad debt, cost to collect and accelerate payments.