Privacy Policy

The organization participates in highly regulated industries and needs to comply with several legal requirements that have been further explained below:

The Fair Debt Collection Practices Act (FDCPA) provides federal requirements for third party, bad debt collection agencies for the protection of consumers from abusive practices.  All of our agents and supervisors are trained by ACA certified trainers in regards to this law.

The Fair Credit Reporting Act (FCRA) and the updated Fair and Accurate Transaction Act (including the Red Flag Rule) provide federal requirements for all data-furnishers of consumer credit information to the Credit Reporting Agencies (CRAs) such as: Experian, TransUnion and Equifax.  These laws protect consumers’ credit information (mainly making sure credit reports are accurate and appropriately used).

The Health Insurance Portability and Accountability Act (HIPAA) and the subsequent HiTECH ACT.  These laws provide specific instructions as to how the organization should protect but also properly share personal health information or individually identifiable health information in regards to the permissible purpose of managing payments for healthcare covered entities.

The organization maintains adequate safeguards to prevent the improper use or disclosure of private information as defined within these regulations. We agree to comply with all privacy and security policies of our clients and will use our best efforts to maintain the integrity as well as the confidentiality of electronically transmitted/accessed information.

The Merchants Association Collection Division Client Access Portal has a secure socket layer with 128-bit encryption. The database is hosted on-site and is behind a secure firewall. Backups are done on a daily basis and are stored off-site in a controlled environment for safety.