PPMS – Professional Practices Management System
Professional Practices & Policies
PPMS™ is a management system for agencies based on developing, implementing, and adhering to a set of industry-specific professional practices and policies. The ACA International PPMS™ program includes 18 basic elements. Developing and documenting a PPMS™ is the core of the ACA International Agency Certification program. You can be confident you are in good hands with Merchants Association Collection Division Inc. dba SHERLOQ Financial®. As a certified PPMS™ collection agency since 2001, SHERLOQ Financial implements best practices when it comes to your business. Our professional, consumer friendly collection services offer the features and benefits below.
Features & Benefits:
Reviewing vision, mission, goals and expectations.
Developing company policies, procedures and work instructions.
Review of Customer Issues
Determining company’s ability to meet customer’s needs and expectations.
Document & Data Control
Maintaining both electronic and paper documents—policies, procedures, work instructions—and removing obsolete information.
Managing the purchasing process—major products and services only.
Control of Customer & Consumer Supplied Data
Securing and controlling all data flowing into the office.
Data Identification & Traceability
Understanding company information and where it belongs.
Maintaining procedures or instructions for consistent performance—new business entry, cash application collection call, etc.
Inspection & Testing
Testing, reviewing and verifying planned work processes—new business entry, cash application, collection call, etc.
Quality Control & Status Check
Verifying that company processes occur in sequence.
Identification of Nonconformity
Identifying and recording mistakes or problems.
Corrective Action, Preventive Action & Continuous Improvement
Correcting and preventing problems by finding a better, faster or more reliable way to accomplish work.
Handling, Storage, Preservation & Delivery
Disaster planning and delivery of information.
Management of Records/Data
Handling, storing, retrieving, and depositing of information.
Internal Management Audits
Ensuring procedures and policies are followed and the management system is working by having all departments inspected on a regular basis.
Ongoing and including, but not limited to: HIPAA, PHI, TCPA, PTCT, CFPB, FDCPA, call opening, call closing, cell phone auth processes, and anti-harassment.
Process & Customer Satisfaction Measurements
Measuring results internally and externally.
Information Management Systems & Technical Infrastructure Administration
Ensuring availability of systems, integrity of applications and data, and confidentiality of information.
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