Value-Added Services – Collection Services

Merchants Association Collection Division, Inc. continues to make significant investments in value-added services to meet client demands. These beneficial tools offer increased efficiencies that enable us to make exceptional customer service a core competency.

Some key value-added services include:

  • Optional training
  • Weekly detection of bankruptcy/deceased
  • Skip tracing
  • Insurance discovery/verification/billing
  • ACA International certified training specialist
  • Certified collectors
  • Automated Credit Bureau dispute tracking
  • Recorded phone calls
  • Client web portal
  • Auto dialer/integrated voice response
  • New medical scoring model (post-recession)
  • Routine address file updates
  • Dashboard/business intelligence offerings
  • Payment portal
  • Legal review preparation
  • Bilingual staff
  • Extended cash recovery
  • Probate service
  • Assigned client service representative
  • Automated document imaging process
  • Managed patient correspondence


To learn more about these features and benefits, please contact us.