Improve Your Receivable Quotient

You can have a debt collection agency that delivers strong receivable results and consistently treats people as your own company would. 

Merchants Association Collection Division, Inc. (MACD) is an ACA International PPMS certified agency that has earned the trust of companies seeking recovery of bad debt for more than 50 years. When you choose MACD, you benefit from five decades of proven ethical and effective results.

Focusing on solutions means we:

  • Guarantee that every consumer will be treated in a courteous and professional manner
  • Guarantee that a dedicated customer service representative will be available for your day-to-day issues
  • Guarantee that we will be available to you when you need us

As your vested partner in receivable solutions, MACD constantly creates new ways to deliver a high rate of recovery. We also provide you with the peace of mind that we represent your company the way you want to be represented.

You benefit from state-of-the-art technology such as:

  • Industry-specific software customized for utility and medical collections
  • On-line real-time access to your accounts via our secure gateways
  • Extensive skip tracing
  • Multiple payment channels for your consumers via:
    • conventional mail
    • website
    • phone with an agent
    • phone through IVR (interactive voice response)

Our debt collection clients recognize MACD as the resource that performs as their vested business partner.

We offer unique qualifications, including:

  • Experience – We have provided debt collection services since 1958.
  • The highest levels of certification – We have earned ACA certification for our Professional Practices Management System Program. This means you can be sure your accounts will be serviced in a courteous, legal and ethical manner.
  • Customized solutions – We develop specialized plans, collection letters and reports for your needs.