Our Competitive Advantage

More readily accessible than any other firm, Sherloq Solutions will go beyond required services to innovate solutions and reach higher standards for our clients.

  • Professional Practices Management System™ certified designation:
    • In 2001, MACD attained the ACA International PPMS™ certification. The PPMS (Professional Practices Management System™) concept was developed to match closely to ISO 9000 quality standards. ACA designed it specifically for the industry and similarly to ISO 9000. PPMS™ is built around continuous process improvement by looking at 18 key elements of management, including documenting all procedures, tracking all problems, developing continuous improvement strategies, and auditing work against established standards. "Quality through Compliance."
  • Utilizing the industry-leading accounts receivable and revenue cycle management system which allows customization and flexibility with quick turnaround time
  • Length of years in business (Collection Division in business since 1958)
  • Customizable/ad hoc programming functions
  • An ACA International Certified Training Specialist that leads in-house collector development
  • Automated ACDV Dispute Tracking and Audit Processes
  • Industry experience of key management staff, especially with medical debt collection
  • Community/client foundation reinvestment opportunities
  • Corporate financial strength
  • Web access with features to monitor debtor activity, recoveries, etc.
  • 100% of our full time collectors are certified through the ACA International Certified Collector Program
  • Predictive dialer with interactive voice response (IVR) capabilities
  • Credit bureau reporting to three (3) major Credit Reporting Agencies
  • Advanced account scoring logic
  • Client retention
  • On-premises IT/IS processing center
  • Customized notices including itemized bill(s)
  • Collection attorney referral program
  • Conversations recorded: Collection calls are recorded and archived
  • Weekly account scrubs for bankruptcy receipts and probate
  • Onsite staff available